What information do we collect?
When you complete an application form on our website (applicant, assessor, newsletter subscriber, brochure download), we ask you to provide your name, e-mail address, postal address and your telephone number(s). This information is collected and stored on a secure password protected database and is retained so that we can contact you easily.
With regards to online payments made via our application system or shop (for merchandise and ticket purchases), credit card and other financial details are not collected, stored or retained by the Civic Trust Awards. Financial details provided by you are utilised by our external e-commerce partners Sage Pay and Elavon to process payments, again via encrypted and secure server.
Other personal information provided by you (name, address etc) is used to contact you or for the purposes of merchandise delivery.
How do we use your information?
Limited personal information provided by assessors (name, email address and contact telephone number) are shared with other assessors and applicants as part of the assessor allocation/judging process. This again is solely for the purpose of conducting our business and service.
We do not sell, trade or rent your personal information to other parties.
Choices you have about your information
Our goal is to give you simple and meaningful choices regarding your information. If you have an applicant or assessor account, you can edit information in your profile at any time. Should you wish to delete your account, please notify us via email email@example.com and we will remove it from our system within 5 working days.
How long we will keep your information
We keep your information only so long as we need it to provide you with Civic Trust Awards news, updates and communications in order fulfil our business service for the purposes described in this policy. Should you receive an e-newsletter or other communication from us, you can unsubscribe at any time via the link provided at the bottom of the email.
You have options in relation to the information that we have about you described below. To exercise these options, please contact us
- Access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.
- Have your information corrected or deleted. You can update your information in your applicant/assessor account settings. If you have problems updating the information or if you would like us to delete it, contact us.
- Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you newsletters or marketing emails. If you opt out of receiving these messages from us, we may still send you direct emails or updates about your account. We only send you marketing material if you've agreed to it, but if you'd rather we don't, you can easily unsubscribe at any time.
- Complain to a regulator if you feel we haven't complied with the Data Protection laws.
Should you have any queries about this policy or how it affects you, please contact us